Privacy Policy
Alex Sanchez Insurance LLC
quotedbyalex.com
Effective Date: May 18, 2026
Alex Sanchez Insurance LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal and health-related information you share with us. This Privacy Policy explains what we collect, how we use it, when we share it, and the rights you have over your information when you visit quotedbyalex.com, request a quote, enroll in coverage, or otherwise communicate with us.
By using our website or services, you agree to the practices described below.
Who We Are
Alex Sanchez Insurance is a licensed health insurance agency that helps individuals, families, and small businesses compare and enroll in health insurance plans, including ACA Marketplace plans, Medicare-related products, short-term medical, dental, vision, and supplemental coverage. We act as an authorized agent on behalf of insurance carriers and are bound by federal and state privacy laws governing insurance and health information.
You can reach us at: Phone: 407-435-8605 Email: [email protected] Website: quotedbyalex.com
Information We Collect
We only collect information that helps us quote, enroll, service, or renew your insurance coverage, or that is required by law or by the carriers we work with.
Information you provide directly. When you request a quote, fill out a form, call our office, or enroll in a plan, you may provide your full name, date of birth, gender, home and mailing address, phone number, email address, Social Security number, immigration or citizenship status, marital status, household size, dependent information, income and employment information, tobacco use, prior coverage details, preferred doctors or prescriptions, banking or payment information, and answers to health-related questions required by the carrier or Marketplace.
Protected Health Information (PHI). In the course of helping you choose and apply for coverage, we may receive information about your medical history, current health conditions, medications, providers, and prior claims. This information is treated as confidential and handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the Gramm-Leach-Bliley Act (GLBA), and applicable state insurance privacy laws.
Information collected automatically. When you visit quotedbyalex.com, we and our service providers may automatically collect your IP address, browser type, device type, operating system, referring URL, pages viewed, time spent on the site, and similar usage data through cookies, pixels, and similar technologies. We may use Google Analytics, the Meta (Facebook) Pixel, and similar tools to understand site traffic and measure the performance of our advertising. These technologies do not collect your Social Security number or detailed health information.
Information from third parties. We may receive information about you from insurance carriers, the federal Health Insurance Marketplace (HealthCare.gov) or your state exchange, the Centers for Medicare & Medicaid Services (CMS), referral partners, lead providers you submitted your information to, and publicly available sources. If a family member or authorized representative submits information on your behalf, we treat that information the same as if you had submitted it yourself.
How We Use Your Information
We use the information we collect to:
Prepare quotes and compare plans for you. Submit applications and enroll you in coverage with insurance carriers and the Marketplace. Service your policy, answer questions, process changes, assist with claims and appeals, and help with renewals. Verify your identity and prevent fraud. Communicate with you by phone, text message, email, or mail about your quote, application, policy, open enrollment, special enrollment periods, and other products that may be relevant to you. Comply with federal and state insurance laws, CMS rules, carrier appointment requirements, and our continuing education and recordkeeping obligations. Improve our website, marketing, and customer experience.
We do not sell your personal information or your protected health information.
Communications and TCPA Consent
When you submit your phone number through our website, call us, or otherwise provide it, you consent to receive calls and text messages from Alex Sanchez Insurance at that number, including calls and texts made using an automated telephone dialing system or prerecorded voice, for quoting, enrollment, servicing, renewal, and related insurance purposes. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing any product. You may opt out of text messages at any time by replying STOP, and you may ask to be removed from our call or email lists by contacting us using the information above.
How We Share Your Information
We share your information only as needed to deliver our services or as required by law. Specifically, we may share information with:
Insurance carriers and their underwriters, third-party administrators, and customer service teams in order to quote, bind, service, or renew coverage. The federal Health Insurance Marketplace, CMS, or your state exchange when you apply for ACA or Medicare-related coverage. Our quoting platforms, agency management systems, CRM, e-signature tools, email and SMS providers, call recording providers, document storage providers, accounting providers, and other service providers that help us run our business, under contracts that require them to protect your information. Regulators, state departments of insurance, law enforcement, courts, or other parties when required by law, subpoena, audit, or legal process. A successor entity in the event of a sale, merger, or reorganization of our agency, subject to the same privacy commitments described here.
We do not share your protected health information for marketing purposes without your authorization.
Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies to remember your preferences, measure site performance, and support our advertising. We may use Google Analytics, Google Ads, the Meta Pixel, and similar tools to understand which pages people visit and to show relevant ads on third-party platforms. These tools may set their own cookies and collect information subject to their own privacy policies. You can control cookies through your browser settings, and you can opt out of personalized advertising through tools provided by the Network Advertising Initiative, the Digital Advertising Alliance, and your device settings. We honor Global Privacy Control (GPC) signals where required by law.
How We Protect Your Information
We use administrative, technical, and physical safeguards designed to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. These include encrypted transmission of sensitive data, access controls, secure cloud and email providers, and ongoing training on HIPAA, GLBA, and Marketplace privacy requirements. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you and the appropriate authorities as required by law.
How Long We Keep Your Information
We retain your information for as long as you are a client and for the period required by federal and state insurance laws, carrier contracts, CMS rules, and our own recordkeeping policies, which is typically a minimum of several years after your policy ends. When information is no longer needed, we securely delete or destroy it.
Your Rights and Choices
Depending on where you live, you may have the right to:
Request access to the personal information we hold about you. Request correction of inaccurate information. Request deletion of your information, subject to legal and regulatory retention requirements. Opt out of marketing emails, texts, or calls. Withdraw consent to receive autodialed or prerecorded calls and texts. Request a copy of, or limit certain uses of, your protected health information under HIPAA.
Florida residents, California residents (under the CCPA/CPRA), and residents of other states with applicable privacy laws may have additional rights, including the right not to be discriminated against for exercising those rights. To exercise any of these rights, contact us at [email protected] or 407-435-8605. We will verify your identity before responding and will reply within the timeframes required by law.
Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 except as part of a parent's or guardian's application for family coverage. If you believe a child under 13 has provided us with personal information outside of a family application, please contact us and we will delete it.
Third-Party Websites
Our website may link to insurance carrier sites, HealthCare.gov, government resources, and other third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. The "Effective Date" at the top of this page will show when the policy was last revised. Material changes will be communicated through our website or, where appropriate, by direct notice to you. Your continued use of our website or services after the changes take effect means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to file a complaint about how your information has been handled, please contact us:
Alex Sanchez Insurance Phone: 407-435-8605 Email: [email protected] Website: quotedbyalex.com
You may also file a complaint with your state department of insurance or, for HIPAA concerns, with the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.